Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the services and website provided by Signature Hauling & Removal (“Company,” “we,” “us,” or “our”), a division of Tiverton Infrastructure Partners (Tiverton, LLC). By using our services or website, you agree to these Terms.

Services

Signature Hauling & Removal provides junk removal, hauling, cleanout, light demolition, and related services in the Washington DC, Maryland, and Virginia metropolitan area. Services are subject to availability and may vary based on location, scope, and scheduling.

Booking & Scheduling

Service requests can be submitted through our website at signaturehauldc.com/book, by calling 1-844-HAUL-DMV / (844) 428-5368 or 1-844-HAUL-DMV, or by texting photos for a quote. All bookings are subject to confirmation. We reserve the right to reschedule or decline service requests at our discretion.

Pricing & Payment

• Photo and online quotes are preliminary estimates based on estimated volume, access, and scope of work. We confirm actual volume, access, and specialty handling before work begins.
• Online bookings require a 25% deposit at reservation, processed securely by Square. Your deposit is applied to your final total. We do not store your card details.
• The remaining balance is due on completion of service and is paid through a secure payment link, or by another arranged method. We accept major credit cards, ACH, and checks; card payments are processed by Square or Stripe.
• Invoiced work (including commercial and retainer accounts) is due within 30 days of issuance unless otherwise specified.

Estimate Adjustments & Your Approval

• If the actual volume, access, or items differ from your estimate, we will show you a revised total before loading begins. Nothing changes without your approval.
• Specialty items (pianos, safes, hot tubs, built-in fixtures, demolition work, and similar) carry preliminary charges that assume standard ground-floor access. Stairs, long carries, unusual weight, difficult disassembly, or additional crew may change them. Our operations team confirms any change with you before your appointment.
• If we revise a specialty or project price and you decline the revised price before work begins, we will cancel the booking and refund your deposit in full.

Retainer Plans

Monthly retainer plans for property managers are billed on a recurring monthly basis. Key terms:

• Unused pickups do not roll over to the next billing period
• Cancel anytime with 30 days written notice — no long-term contracts
• Overage rates apply for additional pickups beyond the plan allotment
• Surcharges apply for construction debris (+$100/load) and freon appliances (+$50 each)
• Hazardous materials are not accepted

SMS Terms of Service

Limitation of Liability

Signature Hauling & Removal shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Property Damage

We take every precaution to prevent damage during service. If damage occurs during the course of our work, we will work with you to resolve it. Claims must be reported within 48 hours of service completion. We maintain general liability insurance for your protection.

Prohibited Items

We do not accept hazardous materials, including but not limited to: paint, chemicals, solvents, asbestos, biological waste, tires, and medical waste. Additional fees may apply for freon-containing appliances and construction debris.

Cancellation & Refunds

Cancellations made at least 24 hours before a scheduled service incur no fee, and any booking deposit is refunded in full. Cancellations made less than 24 hours before service may be subject to a cancellation fee of up to $50, deducted from the deposit where one was paid. Deposits are also refunded in full when we cannot perform the service, or when you decline a revised specialty price before work begins. Refunds are issued to the original payment method, typically within 5–10 business days.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the District of Columbia, without regard to its conflict of law provisions.

Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised Terms.

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